TERMS OF SALE
ABOUT LILLI ROSE
We trade as Lilli Rose. Our business correspondence address is:
Lilli Rose
Leet Hill House
Yarmouth Road
Kirby Cane
Bungay
Norfolk
NR35 2HJ
Email: hello@lillirose.co.uk
These terms apply to purchases from this independent LilliRose website by consumers. They do not remove or limit your statutory rights. Please read them with the product description, Delivery information and Returns & refunds policy before ordering. You can print or save these pages.
PRODUCTS AND PERSONALISED ORDERS
Product descriptions identify the size, materials, options and any lead time. Handmade goods may vary slightly in colour, design or dimensions where this is explained in the listing. Images are illustrative and screen colours can vary, but goods must still match their description and be of satisfactory quality and fit for purpose.
If an item will be personalised or made to your individual specifications, check the details before ordering. A change-of-mind cancellation exception applies only where the legal requirements for that exception are met and it is explained before purchase; choosing a standard size or colour does not by itself remove cancellation rights.
PRICES AND DELIVERY CHARGES
Prices are shown in pounds sterling. The displayed price is the price payable for the goods, including any taxes applicable to that price. Delivery is additional and the exact charge is shown before payment. Standard UK delivery is advertised from £3.99; the currently offered checkout delivery option is £3.99 per order. The site does not offer local collection or delivery outside the UK.
Check your chosen items, quantities, options, delivery information and total before paying. You can change your basket before continuing to Stripe. Contact us promptly if you notice a mistake after ordering.
PAYMENT AND YOUR CONTRACT
Card payments are handled securely by Stripe. Your bank or Stripe may require additional authentication. A failed, declined or abandoned payment does not create a confirmed paid order.
Your order is accepted and a sales contract is formed when payment is confirmed and the itemised order confirmation is made available. New confirmations include the goods, totals and a saved copy of the applicable delivery, returns and sale terms. Please print or save a copy for your records. While checkout is in test mode, no real purchase or payment is made and no goods will be dispatched for that test order.
If a genuine stock or pricing error prevents us fulfilling an order, we will contact you promptly. We will not substitute goods or charge an increased price without your agreement. If we cannot fulfil an order and you do not agree to an alternative, the amount paid for the affected goods and any delivery amount due will be refunded. This does not reduce your statutory remedies.
DELIVERY
Stock items are normally dispatched within 1–3 days. Made-to-order goods need the additional preparation time stated on the product page. Standard shipping is normally 2–5 working days after dispatch. These are estimates unless we expressly agree a delivery date with you. Please contact us before ordering if a particular date is essential.
Unless a different period is agreed, goods must be delivered within 30 days. We remain responsible for goods until they reach you or someone you nominate to receive them. Contact us about missing, delayed or damaged deliveries so we can investigate and provide the remedy required by law.
CANCELLATIONS, RETURNS AND REFUNDS
For most online goods you can tell us you are cancelling within 14 days after the day you receive them and then have another 14 days to return them. We also offer the additional 30-day returns promise described in Returns & refunds. The policy explains return costs, refund timing, standard-delivery refunds, personalised-goods exceptions and the model cancellation form. Statutory rights also apply to sale items and faulty or misdescribed goods.
Email hello@lillirose.co.uk with any clear statement of cancellation. The model form is optional. A statutory cancellation does not depend on us first approving a return.
COMPLAINTS AND RESPONSIBILITY
If something goes wrong, contact hello@lillirose.co.uk with your order number and a description of the problem. We will investigate and explain the next steps. Please give us a reasonable opportunity to resolve it.
We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to the goods.
PRIVACY AND CHANGES
Our Privacy notice explains the information used for orders, delivery, support and security. Changes to these terms apply to future orders; the version saved with your order remains available in its confirmation.
These terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the UK, this does not remove mandatory protections or any rights you have to bring proceedings in your home courts.
Last updated: 24 October 2026